FAQ – SUPPORT

What is included as technical support?
We support you on any matter related to NNPC database comprehension.
Which is the preferred method to access your support service?
The best method to access our support service is sending an email to info@bsmilano.it.
Is there a SLA for any request to your support service?
We have no Service Level Agreement in place. We always act on a best effort basis.
How could you check and suggest the right configuration for our business?
After a preliminary agreement between the parties, you can send us a selection of your database via email or FTP and we can check how correct is your configuration.
What is the process, if we find numbers that are not included in the database? Can we suggest them for the next update? Is there a waiting list for such requests? Is there a priority assignment?
You can notify us of missing numbers in NNPC database. Then we evaluate the numbers against our sources and, if they are enough documented/verified, we insert them in the next update.
Do you provide onsite support?
We provide onsite consultancy after a preliminary agreement between the parties.