FAQ - Support
|Q: What is included as technical support?|
A: We support you on any matter related to NNPC database comprehension.
|Q: Which is the preferred method to access your support service?|
A: The best method to access our support service is sending an email to email@example.com.
|Q: Is there a SLA for any request to your support service?|
A: We have no Service Level Agreement in place. We always act on a best effort basis.
|Q: How could you check and suggest the right configuration for our business?|
A: After a preliminary agreement between the parties, you can send us a selection of your database via email or FTP and we can check how correct is your configuration.
|Q: What is the process, if we find numbers that are not included in the database? Can we suggest them for the next update? Is there a waiting list for such requests? Is there a priority assignment?|
A: You can notify us of missing numbers in NNPC database. Then we evaluate the numbers against our sources and, if they are enough documented/verified, we insert them in the next update.
|Q: Do you provide onsite support?|
A: We provide onsite consultancy after a preliminary agreement between the parties.