|What is included as technical support?
We support you on any matter related to NNPC database comprehension.
|Which is the preferred method to access your support service?
The best method to access our support service is sending an email to firstname.lastname@example.org.
|Is there a SLA for any request to your support service?
We have no Service Level Agreement in place. We always act on a best effort basis.
|How could you check and suggest the right configuration for our business?
After a preliminary agreement between the parties, you can send us a selection of your database via email or FTP and we can check how correct is your configuration.
|What is the process, if we find numbers that are not included in the database? Can we suggest them for the next update? Is there a waiting list for such requests? Is there a priority assignment?
You can notify us of missing numbers in NNPC database. Then we evaluate the numbers against our sources and, if they are enough documented/verified, we insert them in the next update.
|Do you provide onsite support?
We provide onsite consultancy after a preliminary agreement between the parties.